Goods in unused condition can be exchanged within 14 days with proof of purchase in-store only or exchanged for a credit note (to be used within 6 months).
Sale purchases are final and cannot be exchanged or refunded.
If you’d like to exchange an item for a different size, please advise us of the replacement size required. Please note that exchanges are based on stock availability and may not always be available.
Items should be returned new, unused, and with all LUCINDA and designer garment tags and hangers still attached. Returns that are damaged, soiled or altered may not be accepted.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted.
No refund will be granted unless goods fail to comply with the Sale of Goods Act 1979 and the Consumer Rights Act 2015 i.e. in respect of faulty goods not fit for their purpose.
Credit notes are vouchers for an agreed value of the item returned. Credit notes are not exchangeable for money and are valid for a period of six months only. Credit notes can only be used in LUCINDA stores.
Purchase of Sale goods in store are final and cannot be returned and are not exchangeable. This also applies to goods marked as faulty at time of sale.
LUCINDA will not issue a replacement or refund if the Goods have been altered or repaired in anyway.
LUCINDA endeavours to display as accurately as possible the colours of the Goods displayed on their social media sites. However, as manufacturing processes and computer monitors vary, LUCINDA cannot guarantee that the User’s monitor will display the colours, fabrics and designs of the Goods with complete accuracy and Goods in-store may differ in appearance in minor respects.